Pursuant to the Tourism Code (Article 32-51-novies) as amended by Legislative Decree n.62 of 21/05/2018 which implements the EU directive 2015/2302, the tourist packages concern travels, holidays and "all inclusive" circuits resulting from the pre-established combination of at least two of the elements indicated below, sold or offered for sale at a flat rate and lasting more than 24 hours, or extending over a period of time including at least one night: a) transport; b) accommodation; c) tourist services not ancillary to transport or accommodation (omitted) ... which form a significant part of the "tourist package".

They are accepted until exhaustion of available places. The booking is considered completed upon written confirmation by Enoria Viaggi Tour Operator and the signing of the Travel Contract by the customer pursuant to Legislative Decree 79/2011.

Reservations will be considered valid only if accompanied by a deposit equal to 25% of the total amount. The balance will be agreed between the parties. Failure to pay the above sums on the established dates constitutes an express termination clause such as to determine, by Enoria Viaggi Tour Operator, the legal termination.

From 01/01/2022 to 31/12/2022.

The quotas indicated are expressed in Euros, are intended net per person and include VAT, service percentages and do not include any tourist taxes, tips, extras in general and anything else not specifically indicated. The fees are formulated in accordance with exchange rates and rates in effect at the time the programs are printed. The quotas may be changed at any time as a result of fluctuations in exchange rates or the occurrence of higher management costs due to increases in raw materials, taxes and energy consumption. In the event that the overall price increase exceeds 8%, the participant will have the right to withdraw from the contract without any penalty being applied, as long as he gives written notice to Enoria Viaggi Tour Operator within 48 hours of receiving the relative communication. to the increase. The established price cannot, in any case, be increased in the 20 days prior to the scheduled departure date.

The legislation on the tourist tax / landing tax leaves the application discretion to the individual Municipalities. The prices proposed in the catalog and / or in subsequent personalized estimates may not include the tourist tax / landing tax, unless otherwise indicated. If the tourist tax / landing tax is due and is not included in the Enoria Viaggi Tour Operator estimate, it must be paid directly on site at the accommodation facility, extra to the price agreed with Enoria Viaggi Tour Operator.

Enoria Viaggi Tour Operator has accommodation facilities located in all the locations of the destinations discussed, some in a central position and others in a peripheral position. The classification of all the structures complies with current regulations.

Should force majeure make it necessary, Enoria Viaggi Tour Operator reserves the right to replace the accommodation and / or the resort. The traveler must notify Enoria Viaggi Tour Operator in writing of their choice to withdraw or use the alternative package no later than two days from receipt of the alternative proposal. Failure by the customer to accept any changes will commit Enoria Viaggi Tour Operator solely and exclusively to the return, within seven working days from the time of communication by the customer, of the sums collected. CUSTOMER CHANGES: For each single change requested by the customer / traveler after booking, Enoria Viaggi Tour Operator will apply, where necessary, any penalties or price differences if requested.

The traveler who is unable to take advantage of the booked trip will be able to transfer their booking to a person who meets all the conditions required for the trip and in particular the requirements relating to passport, visas, health certificates. The transferor must notify Enoria Viaggi Tour Operator by e-mail which must be received no later than seven working days before the start of the stay, indicating the details of the transferee and must reimburse Enoria Viaggi Tour Operator for all expenses incurred to proceed with the replacement to the extent that will be quantified before the sale. Furthermore, the transferring traveler and the transferee will be jointly responsible for the payment of the price.

If the withdrawal occurs outside the hypotheses referred to in points five and eight of this contract, the customer will be required to pay the following penalties: - 10% of the entire amount starting from the day of written confirmation by Enoria Viaggi Tour Operator up to 31 days before the start of the stay;
- 50% of the full amount from 30 to 15 days before the start of the stay;
- 80% of the full amount from 14 to 8 days before the start of the stay;
- 100% of the entire amount from 7 days before the start of the stay to NO SHOW;
- 100% of the entire amount if the customer does not show up at departure or if he interrupts the stay that has already begun.
Enoria Viaggi Tour Operator reserves the right not to make the trip if the minimum number of participants indicated in the catalog is not reached, informing the traveler within the terms set by the Tourism Code.

In the event of complaints relating to the services received, the customer is asked to immediately contact Enoria Viaggi Tour Operator so that there can be evidence of the alleged inconvenience and has the opportunity to promptly remove it. The traveler may also make a written complaint via certified e-mail, to be sent to the organizer or seller no later than 10 working days after returning to the place of departure.

The travel contract referred to in this program is subject to the following provisions and to the Tourism Code, to the provision of the International Convention relating to Travel Contracts (C.C.V.), as well as to the L.R.T. n. 86 of 20/12/2016, and to the EU directive 2015/2302. The liability of Enoria Viaggi Tour Operator cannot in any case exceed the limits provided for by the aforementioned laws. No responsibility can lie with Enoria Viaggi Tour Operator for damage caused by: strikes, suspensions or delays due to adverse weather conditions, natural disasters, pandemics, road accidents, lack of water, electricity, interruptions in communications. These or similar cases cannot be attributed to the organizer, nor to the carriers, nor to the service providers. Any additional costs incurred by the customer for these causes will not be reimbursed nor will the services that, for these reasons, cease or cannot be recovered. Furthermore, the organizer cannot be held responsible for any damage resulting from independent initiatives taken by the traveler during the execution of the trip. The baggage travels at the customer's own risk and NAPOLEON Tour Operator will not be liable for any theft, loss or damage. The organizer and the seller are exonerated from their respective responsibilities when the failure or incorrect execution of the contract is attributable to the consumer or is due to the fact of an unforeseeable or unavoidable third party, or by a fortuitous event or force majeure.

The organizer is obliged to provide the traveler with the assistance measures imposed by the criterion of professional diligence, with reference exclusively to the obligations borne by him. He is not liable to the traveler for the intermediary's failure to fulfill his obligations.

You must have a valid passport or identity card. The participant who due to his negligence should forget the document and therefore be rejected by the Authorities, will be considered as having renounced the trip and the procedures set out in point ten of these regulations will be applied to him. Participants must comply with the rules of normal prudence and diligence and the specific ones in force in the destination countries of the trip, as well as consider all the information provided to them by the organizer and the regulations and administrative or legislative provisions relating to the tourist package. Participants will be called to answer for all damages that Enoria Viaggi Tour Operator should suffer due to their non-fulfillment of the obligations examined above.

To cover the risks arising to people from participation in travel or accommodation programs, as well as to guarantee the exact fulfillment of the obligations undertaken towards customers, Enoria Viaggi Tour Operator has stipulated insurance policy no. 40324512000368 expiring on 01/24/2023, in compliance with the provisions of Article 91 L.R.T. 86 of 12/20/2016.

The tourist packages sold with the contract governed by these general conditions, are assisted by the following guarantee for the reimbursement of the price paid for the purchase of the tourist package and the immediate return of the tourist (if the tourist package includes transport), in cases of insolvency or bankruptcy of the intermediary travel agent or organizer, pursuant to Article 47 of the Tourism Code: “FONDO VACANZE FELICI”, N ° 768 expiring on 12/31/2022.

For any disputes and disputes, the Court of the Lucca district will be exclusively competent.

Pursuant to the current legislation on the protection of personal data (Legislative Decree 196/2003, as amended and integrated by EU Reg. 2016/679 and by Legislative Decree 101/2018), the processing of personal data is carried out with correctness and transparency, for lawful purposes and protecting confidentiality and your rights. it is possible to view the Enoria Viaggi Tour Operator policy on the website

ENORIA VIAGGI Tour Operator S.r.l.
Piazza Europa, 4
Tel. +39.0584.746900 - Fax +39.0584.746916
VAT number / C.F. / no. 01494390469 Registration Reg. Imp. Chamber of Commerce 145737
N.REA CCIAA LUCCA - Share capital Euro 21,060.00